Adventist Risk Management® is seeking a full-time Customer Service Representative to join our Client Care team in St. Albans, England.
As the official insurance and risk management company for the worldwide Seventh-day Adventist Church, Adventist Risk Management® supports clients through insurance and risk management services. This role supports Account Executives by managing policy renewals, preparing insurance documentation, processing certificates of coverage, and providing general administrative support.
This is an in-office role based at:
Trans-European Division of Seventh-day Adventists
119 St Peter’s Street
St Albans, UK
Key Responsibilities
The successful candidate will:
- Provide excellent customer service to clients by phone, email, and in person.
- Issue complete and sometimes complex certificates accurately and in a timely manner.
- Work with Account Executives, Underwriters, Producers, and other team members to ensure client requests are handled quickly and correctly.
- Maintain well-organised files and records for the Account Executive team, including distributing incoming mail and messages, managing and tracking projects, and supporting time-sensitive company processes under the direction of the Regional Manager.
- Assist Account Executives as they complete applications and bind policies by keeping records up to date, including property values and client employee coverages.
- Assist in checking policies and applications for accuracy and request corrections when needed.
- Enact policy changes through endorsements.
- Assist in the development and implementation of the annual client service plan with the Account Executive.
- Follow up on all client service issues received with the appropriate ARM team member.
- Prepare and maintain schedules of insurance.
- Assist the Account Executive with billing, including sending invoices and statements, bill collections, and handling questions as they arise from the local field.
- Process insurance application requests through internal databases, including ARMprotect and Travelhub.
- Assist with general office administration.
- Perform other duties as assigned.
What You Need to Have
- A Levels preferred.
- Bachelor’s degree in a business-related field preferred.
- Minimum of two years’ successful secretarial or general office experience preferred.
- General insurance experience preferred.
- Successful completion of the Cert CII within a two-year period is expected.
- Fluency in one or more of the following languages is preferred but not required:
- Korean
- Japanese
- Tagalog
- Bahasa Indonesia
What Makes You Stand Out
- Self-starter with resourcefulness and the ability to work independently without daily supervision.
- Ability to work in a fast-paced environment and prioritise work effectively.
- A team player who is hungry, humble, and smart.
Working Hours
36.75 hours per week
Salary Range
£27,738.12 to £34,315.20
How to Apply
The successful candidate must have the legal right to work in the UK.
Interested applicants should email their curriculum vitae to:
Applications should be submitted by Saturday, 8th August 2026.