23 May 2025 | Essex, UK [Ratko Risteski]
Mrs Audrey Mutongi-Darko, founder of The No.1 Befriending Agency, has been awarded the British Empire Medal (BEM) in recognition of her outstanding work to combat loneliness and isolation among older people in Glasgow. This well-deserved recognition was formally presented to her on 23 May 2025, and Mutongi-Darko will also be invited to attend a Royal Garden Party, where she will meet King Charles III and other members of the Royal Family later this year.
A Mission Born from Compassion
Launched in 2016, The No.1 Befriending Agency was inspired by Mutongi-Darko’s deep awareness—gained through her work with older adults—that many seniors suffer silently from social isolation and loneliness. She took action by building a volunteer-led initiative to connect trained companions with those in need of support.
Over the past eight years, the agency has delivered more than 600 one-to-one matches between volunteers and older adults, trained over 700 volunteers, and provided not just companionship but long-term emotional support and friendship.
Rising to the Challenge During the Pandemic
When the COVID-19 pandemic struck, placing huge pressure on voluntary organisations, Audrey and her team rose to the challenge with creativity and resolve. They introduced a telephone befriending service and secured access to iPads, Wi-Fi, and digital training to help older people join Zoom calls and remain socially engaged throughout lockdown.
Her work during this time was so impactful that in 2021, she received a Points of Light Award from the Prime Minister, recognising her voluntary service at a national level.
Expanding Community Outreach
Mutongi-Darko’s vision goes beyond one-to-one support. The agency has established valuable partnerships with organisations such as Glasgow Botanic Gardens, Willow Tearooms, and The Moving Image Archive. These collaborations enable participants to enjoy enriching community experiences and cultural outings, further enhancing their sense of connection and belonging.
Rooted in Faith and Community
Mutongi-Darko is an active member of Faifley Seventh-day Adventist Church, Scotland, where she continues to successfully implement her creative ideas. Her commitment to community care extends into her church life, where she faithfully supports those in need and fosters a culture of compassion and service.
Reflecting on the award, Mutongi-Darko shared “I am truly grateful and humbled to receive the British Empire Medal. While this recognition was unexpected, it serves as a profound honour and reflects the dedication and hard work of both myself and my team over the past eight years. I am grateful for this significant acknowledgment.”
A Lasting Legacy of Kindness
Mutongi-Darko’s work continues to change lives, bringing hope, dignity, and companionship to some of the most vulnerable members of the community. Her story is a reminder that a listening ear, a caring heart, and a simple act of presence can transform the life of another.
“On behalf of the Seventh-day Adventist Church in Scotland, we extend our warmest congratulations to Mrs Audrey Mutongi-Darko on this prestigious honour” Scottish Mission leaders said. “We express our deep appreciation for her tireless commitment to combating loneliness and fostering meaningful human connection.”
Featured image: Audrey Mutongi-Darko, front row, second from right, received the British Empire Medal (BEM) on 23 May for her outstanding work supporting older people experiencing loneliness and isolation in Glasgow.
This story was originally published on the Scottish Mission news website.
[Photo: Courtesy of the Scottish Mission]
